Refund policy
Returns & Refund Policy
Our Commitment to Quality
At The Gilded Café Co., we take pride in offering freshly roasted coffee, premium teas, and carefully selected merchandise. Your satisfaction is important to us, and we're committed to providing exceptional products and customer service.
Coffee & Tea Products
Because coffee and tea are food products, we cannot accept returns or exchanges on opened items due to food safety regulations.
If your order arrives:
- Damaged
- Incorrect
- Defective
- Missing items
please contact us within 7 days of delivery.
We'll work quickly to make it right by providing a replacement or another appropriate resolution.
Merchandise
Unused merchandise may be eligible for return within 30 days of delivery if it is:
- Unused
- Unwashed
- In its original packaging
- In resalable condition
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear.
Damaged or Incorrect Orders
If something isn't right with your order, please email us as soon as possible.
Include:
- Your order number
- A brief description of the issue
- Photos of any damaged items (if applicable)
This allows us to resolve your request as quickly as possible.
Contact Us
Questions about returns or refunds?