Shipping Policy

Shipping Information

At The Gilded Café Co., we're committed to delivering freshly roasted coffee and premium teas with the care and quality you deserve. Many of our coffees are roasted to order to ensure exceptional freshness and flavor.

Processing Time

Orders are typically processed within 2–5 business days before shipment.

During holidays, promotions, or periods of high order volume, processing times may be slightly longer. We appreciate your patience as we prepare your order with care.

Shipping Time

Estimated delivery times after your order ships:

• United States: 3–7 business days

Delivery estimates may vary depending on your location and carrier delays that are beyond our control.

Order Tracking

Once your order ships, you'll receive a confirmation email containing tracking information so you can follow your package from our roaster to your doorstep.

Shipping Address Accuracy

Please verify your shipping address before placing your order.

The Gilded Café Co. cannot be responsible for packages delayed or lost due to incorrect or incomplete shipping information provided during checkout.

Multiple Shipments

Orders containing multiple items may occasionally arrive in separate shipments depending on product availability or fulfillment requirements.

Lost or Damaged Packages

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us within 7 days of the expected delivery date.

We'll gladly work with the shipping carrier to help resolve the issue as quickly as possible.

Questions?

If you have any questions regarding your shipment, we're happy to help.

Email: support@thegildedcafe.com